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How do I find my PIN number?
I've lost my PIN number or never set one up. How do I get a new one?
Official
Response
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EMPLOYEE
1Go to www.telenav.com and select My TeleNav. Once there, select the option for “Forgot PIN or First-time User.” You will be asked to enter in your phone number (this is the phone number that is signed up with TeleNav). You will then receive an auto-generated email and/or text message with your four-digit PIN.
Sprint Navigation customers can do the same by visiting http://navigation.sprint.com.
AT&T Navigator customers can do the same visiting www.attnav.com and clicking on “Sign In” (top right corner) then selecting the option for “Forgot PIN or First-time User.”
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EMPLOYEE
1Go to www.telenav.com and select My TeleNav. Once there, select the option for “Forgot PIN or First-time User.” You will be asked to enter in your phone number (this is the phone number that is signed up with TeleNav). You will then receive an auto-generated email and/or text message with your four-digit PIN.
Sprint Navigation customers can do the same by visiting http://navigation.sprint.com.
AT&T Navigator customers can do the same visiting www.attnav.com and clicking on “Sign In” (top right corner) then selecting the option for “Forgot PIN or First-time User.” -
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I have sprint service and was able to use this on my android without paying extra and now if I want it on my IPhone, what garbage this is. very upset. -
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EMPLOYEE
I’m
happy
–Hi there, Donna. Sorry about this but the iPhone requires the app to be purchased through the App Store and doesn't bundle into any plans at this time.
Sorry for the inconvenience, please let me know if you had any other questions.
Best,
Chris
Customer Support Lines: 888.353.6284 -
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im looking for my PIN number for my at&t account because im switching to verizon and want to keep my same cell phone number-
Hi there– if this is referring to your AT&T Cell phone account, please contact your carrier for this information.
Best,
Chris -
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I’m
maya
do this app work for Verizon ? I used iPhone under Verizon service but I can't pay for this app I would to pay for 1 year service .
thank-
–Hi there, the application is in fact supported on the iPhone with under Verizon. The application can be downloaded from the app store right on your device.
Please let me know if there was anything else I can help with.
Best,
Chris
Customer Support Lines: 888.353.6284 -
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i reset my pin and try to sign in on my iphone with my phone # and new pin but it gives me error 10009. im on verizon. -
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EMPLOYEE
I’m
happy
–Hi there, Aaron. Sorry to hear this but have you tried using your old PIN at all?
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Hi there, do you need help in regards to this issue?
Customer Support Lines: 888.353.6284 -
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I had to trade in my iPhone 4S for a replacement device from my carrier (another iPhone 4S). It turns out that my TeleNav subscription is not linked to my phone number, but rather an obscure device ID number that, of course, I no can longer access. I called support and they were not able to assist, as the "account transfer" associates were not there. In addition, I was told I would have to email a proof of purchase for the TeleNav app, though the person I spoke to could not tell me where to send the email or what type of proof would be required. At this point, I have paid for a 12-month subscription I cannot use, and it is unclear if or how I will be able to use this app on my new device.
I find this level of service to be extremely convoluted and NOT user friendly at all. Please BEWARE if you ever change devices for any reason, you will have to jump through hoops of fire to get your TeleNav account access back again.
Hoping to eventually get this resolved. I refuse to purchase a new subscription so if this is not resolved, I simply will not use TeleNav anymore and will discourage anyone I know from using it.- view 1 more comment
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My issue has been resolved. Christian was extremely helpful resolving this in just a few minutes. Although basic support is available 24/7, tier 2 support is available M-F 5am-6pm PST. This was not clear to me yesterday but today I received a prompt email reply and then resolution by phone.
Thank you Christian for the excellent support. -
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Glad to hear it, Aaron! Please swing by if you ever have any questions down the road.
Best,
Chris -
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This a mess. I agree that it was nothing wrong with the other app. Why fix what's not broken? I do not like Scout app. my phone slowed down all the way around when I downloaded it. AND WHERE'S MY $10 I used last month to buy TELE GPS PLUS???
how will we ensure you guys don't get over us when the trail period is over-
Hi there - I'm happy to help. Can you please email me at kenjio at telenav dot com?
In your email subject line, please put "My Telenav Refund Request."
As for your second question regarding the Scout trial period, I'm not certain I follow what you're asking. We're setting up Telenav iPhone customers who have experienced issues with our recent update, a year of Scout and if they sign up for the 30 day trial, we'll set them up in our system.
Please let me know if this doesn't answer your question.
Best,
Kenji from Telenav -
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I’m
frustrated
I just upgraded my phone to the new 6 system and I lost my one year subscription I had and when ever I try to find my pin under about there is nothing there.. help -
Hope this helps out and please let me know if there was anything else.
Best,
Chris
see the change log