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Hi
The app does not open anymore.I would re download but as I had paid for the year of voice girding I am not sure if I would loose it
Thanks
App is just not openning.crashing just after the telenav screen appears
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Hi there, Catherine– Thanks for stopping by! Sorry for the inconvenience that this is causing you and I would love to help. By re-downloading the TeleNav GPS Navigator, you will not be losing any saved addresses.
I would need a little more information to better assist you, starting with your phone model.
Also, have you made any changes updating your phone’s firmware or upgrading your TeleNav GPS Navigator?
You can also reach our customer support line at 888-353-6284.
Best,
JoyComment -
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Hi Catherine,
To better assist you, please provide me with the following information:
1. The previous version of TeleNav GPS Navigator on your phone
2. The current version
3. Your phone model
4. Your carrier
5. Your operating system version (example: Android 2.3)
Thank you,
Joy -
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the current version is 5.9.3i
the phone is an iPhone 4
Sprint is the carrier
iOS 5.1.1
what do I do!? I have paid for 1 year of voice guidance only a couple months ago. -
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Dstancil - Have you tried to uninstall TELENAV, powercycle your device and install it again? This should resolve any crashing you may be experiencing. If you're still experiencing this issue, please contact our 24 hour customer support center for further assistance.
Customer Support: 888.353.6284
Thanks,
Jonathon -
EMPLOYEE
